NetEffect uses an automated helpdesk system to manage its service requests and keep track of all the work we do. This system allows us to determine the level of severity of issues, and assign a priority level to each request. You can view the status of all your requests through our customer portal.
When generating a service request, please provide as much detail as possible, along with the severity of the issue, and the amount of users affected. Most issues can be resolved remotely, therefore not requiring the extra time, expense and environmental damage caused by sending someone onsite.
NetEffect triages and prioritizes all service requests, and responds to them in the order in which they were received and their severity.
To open a service request, please email us, call 702-318-7700, or access our customer portal.
If directed by a NetEffect engineer to get real-time support, click here.
